FAQ

Frequently Asked Questions (FAQs)

1. How long can your meals be stored in the freezer?

Our meals can be stored in the freezer for up to 1 year from the date of manufacture. Each pack is labeled with a “Best Before” date, so be sure to check it for guidance.

 

2. How are your meals delivered?

Our meals are delivered through cold-chain delivery, ensuring they remain frozen from the time of manufacture until they reach your doorstep. You can select a 4-hour delivery window when placing your order. The driver will make up to 3 attempts to deliver your furkid’s meals if you’re unavailable.

 

3. How do I transition my pet to The Bon Pet meals?

We recommend a gradual transition, especially if your pet is currently on a kibble diet. Start by mixing a small portion of our meals with their current food and increase the ratio over 3–5 days. Monitor your pet’s stool throughout the process. If you encounter any issues or have concerns, feel free to contact us on WhatsApp for tailored advice.

4. My pet has allergies. What should I do?

All our meals are made with single-protein sources to minimise allergy risks, and they do not contain artificial preservatives, colours, or fillers. If your pet has known allergies, please reach out to us on WhatsApp with details so we can help recommend a suitable meal plan.

5. Can I cook or heat your meals?

We do not recommend cooking or heating our meals as this can alter the nutrient profile and reduce the quality of the food. Serve the meals at room temperature for the best experience.

6. How should I store the meals once thawed?

Thawed meals should be stored in a sealed container in the refrigerator and consumed within 2–3 days. Do not refreeze once thawed, as this can compromise the food’s quality and safety.

7. Are your meals nutritionally complete?

Yes, all our meals are formulated by PhD nutritionists to meet AAFCO Nutritional Standards for All Life Stages. This ensures your furkid gets a balanced and wholesome diet.

8. What ingredients do you use in your meals?

We use only restaurant-grade, human-quality ingredients, including free-range chicken, responsibly sourced meats, and fresh vegetables. All meals are made without artificial preservatives, fillers, or by-products.

9. My pet is a picky eater. Will they like your meals?

We’ve designed our meals to be highly palatable for both cats and dogs. If your pet is picky, try our trial packs to let them sample different options before committing to a full plan.

10. Do you offer trial packs?

Yes, we offer trial packs so your pet can try out our meals before you purchase larger quantities. This is especially helpful during the transition period.

11. Can I customise my pet’s meal plan?

Yes, we can help tailor a meal plan for your pet based on their age, weight, activity level, and dietary needs. Contact us on WhatsApp for a personalised recommendation.

12. Are your meals suitable for puppies and kittens?

Absolutely! Our meals are formulated to meet the nutritional requirements of all life stages, including growing puppies and kittens.

13. What if my pet doesn’t like the food?

If your pet refuses the food, don’t worry! We’re here to help troubleshoot. Reach out to us on WhatsApp, and we can provide tips to encourage your pet to try the meals.

14. How do I know how much to feed my pet?

We provide a Feeding Guide on our website to help you determine the appropriate portion size based on your pet’s weight and activity level. If you’re unsure, feel free to contact us for advice.

15. Are your meals raw or cooked?

Our meals are prepared sous vide, a method that cooks the food gently to preserve nutrients while eliminating harmful pathogens. This process ensures that your pet gets the best of both worlds: the benefits of raw food with the safety of cooked meals.

16. Can I pause or cancel my subscription?

Yes, you can pause, adjust, or cancel your subscription anytime. Just log in to your account or contact us on WhatsApp for assistance.

17. Do you cater to pets with specific health conditions?

Yes, we can provide recommendations for pets with specific health needs such as weight management or food sensitivities. While our meals are not therapeutic diets, they are wholesome and balanced. For serious health conditions, we recommend consulting with your vet before making dietary changes.

18. Can I change my delivery address after placing an order?

Yes, you can update your delivery address by contacting us at least 24 hours before your scheduled delivery.

19. How sustainable are your packaging and sourcing practices?

We are committed to sustainability by using eco-friendly packaging and responsibly sourcing our ingredients. Wherever possible, we aim to minimize our carbon footprint while delivering high-quality food for your pets.

20. Do you deliver islandwide?

Yes, we deliver across Singapore. During checkout, you’ll be able to select your preferred delivery window based on your location.